For an outstanding product company, we are looking for a talented Customer Service Representative to the Tier 1 team - first line of support.
What you'll be doing:
- You will be the initial point of contact for customers and contractors regarding technical
matters, providing support or escalations if needed
- You will respond to phone calls, emails, and chats in a fast and service-oriented manner, by
explaining and resolving technical issues
- You’ll provide technical support, troubleshooting, and diagnostics of the products
(mainly solar and electrical products)
- Ability to learn fast
- Be a true team player
- Be able to maintain great working relationships with customers, peers and managers
- Be a multitasker in a fast-paced environment
- Fluency in German and good English
- Good computer literacy
In addition, it’ll be great, but it’s not required, if:
- You have a Basic electrical understanding
- You have some knowledge/background in Electrical Engineering or similar
- You have knowledge/experience with Photovoltaic systems
(these are just advantages; you will be trained on the skills needed)
What you will get?
- An opportunity to join a growing market and a leading professional service team in a
dynamic, youthful, and friendly atmosphere.
- Great work location, right next to Mladost 1 Metro station
- Learning and career development opportunities
- Regular week work hours (around 9-6) and 22 days vacation
- Excellent compensation and social package
Gamito is a licensed recruitment agency under number 1820/16.12.2014 with totally free of charge services to the candidates.
In regard to GDPR 2016/679, I give my consent that the personal data included in the CV can be used for the purposes of the recruitment and hiring process.