Technical Customer Service Representative with Czech

For an outstanding product company, we are looking for a talented Customer Service Representative to the Tier 1 team - first line of support.



What you'll be doing:

- You will be the initial point of contact for customers and contractors regarding technical

matters, providing support or escalations if needed

- You will respond to phone calls, emails, and chats in a fast and service-oriented manner, by

explaining and resolving technical issues

- You’ll provide technical support, troubleshooting, and diagnostics of the products

(mainly solar and electrical products)



Requirements:

- Ability to learn fast

- Be a true team player

- Be able to maintain great working relationships with customers, peers and managers

- Be a multitasker in a fast-paced environment

- Fluency in Czech and good English

- Good computer literacy



In addition, it’ll be great, but it’s not required, if:

- You have a Basic electrical understanding

- You have some knowledge/background in Electrical Engineering or similar

- You have knowledge/experience with Photovoltaic systems

(these are just advantages; you will be trained on the skills needed)



What you will get?

- An opportunity to join a growing market and a leading professional service team in a

dynamic, youthful, and friendly atmosphere.

- Great work location, right next to Mladost 1 Metro station

- Learning and career development opportunities

- Regular week work hours (around 9-6) and 22 days vacation

- Excellent compensation and social package


Gamito is a licensed recruitment agency under number 1820/16.12.2014 with totally free of charge services to the candidates.

In regard to GDPR 2016/679, I give my consent that the personal data included in the CV can be used for the purposes of the recruitment and hiring process.