• Постоянна работа
  • Пълен работен ден
  • 2320-2578 лв/месечно
  • Експерти, специалисти
  • Не се изисква опит
  • 21.10.2020 още 5 месеца
  • Фирма директно набираща персонал

Quality Assurance Agent with Spanish and English

Барка Опортюнитис ЕООД България, София

Who are we?
Barca Opportunities Ltd.
Barca Team is a small boutique company, providing outsourcing back office services from highest quality. The team has been together for 3 years and is growing fast.
We are looking for a person for the position of Quality Assurance Agent with Spanish and English, to join our multi language Quality Control team in Bulgaria.

Job Summary:
The Quality Assurance Agent is responsible for ensuring the highest level of control of the quality of the services provided. The agents are obliged to follow a strict QA/QC plan and procedures and their correct application. All inappropriate behavior or conversation under the standards is immediately reported to the higher Management.

Duties and Responsibilities:
- To monitor the phone calls in order to ensure the best client’s service, including overall tone, professional knowledge, reputational representation, tolerance and adequate guidelines.
- To monitor the flow of information and documentation.
- To identify any organizational or procedural defects, analyze critical points, arrange corrective actions and prepare daily and weekly reports represented to the higher Management.
Knowledge & Qualification:
- Customer care orientated behavior
- Ability to work in multinational environment
- Patience and tolerance
- Working under short deadlines and under pressure

- Previous similar experience will be considered as plus

Skills and Abilities:
- Fluency in both English and Spanish is mandatory
- German is considered as big plus
- Attention to detail, excellent communications skills
- Open minded, willing to learn

- Strong interpersonal, team-oriented skills, self-motivation and direction, timely performance and
- Problem solving abilities and analytical thinking
What do we offer?
- Very Competitive salary
- Labor contract
- Excellent social benefit package – additional health insurance, Multisport card, Food and drinks in the office etc.
- Social events and Team buildings
- Possibility for Home office under COVID 19 circumstances
- Friendly environment in young and ambitious team
- Great office with relax zone
- 25 days paid vacation