Who are we?
Barca Opportunities Ltd.
Barca Team is a small boutique company, providing outsourcing back office services from highest quality. The team has been together for 3 years and is growing fast.
We are looking for a person for the position of Quality Assurance Agent with Spanish and English, to join our multi language Quality Control team in Bulgaria.
The Quality Assurance Agent is responsible for ensuring the highest level of control of the quality of the services provided. The agents are obliged to follow a strict QA/QC plan and procedures and their correct application. All inappropriate behavior or conversation under the standards is immediately reported to the higher Management.
Duties and Responsibilities:
- To monitor the phone calls in order to ensure the best client’s service, including overall tone, professional knowledge, reputational representation, tolerance and adequate guidelines.
- To monitor the flow of information and documentation.
- To identify any organizational or procedural defects, analyze critical points, arrange corrective actions and prepare daily and weekly reports represented to the higher Management.
Knowledge & Qualification:
- Customer care orientated behavior
- Ability to work in multinational environment
- Patience and tolerance
- Working under short deadlines and under pressure
- Previous similar experience will be considered as plus
Skills and Abilities:
- Fluency in both English and Spanish is mandatory
- German is considered as big plus
- Attention to detail, excellent communications skills
- Open minded, willing to learn
- Strong interpersonal, team-oriented skills, self-motivation and direction, timely performance and
- Problem solving abilities and analytical thinking
What do we offer?
- Very Competitive salary
- Labor contract
- Excellent social benefit package – additional health insurance, Multisport card, Food and drinks in the office etc.
- Social events and Team buildings
- Possibility for Home office under COVID 19 circumstances
- Friendly environment in young and ambitious team
- Great office with relax zone
- 25 days paid vacation