Astrea Recruitment is a company in the Human Resources field.
Our goal is to find the most appropriate individuals for our business partners.
For one of our clients - one of the top business process outsourcing companies in the world - we are looking for - Email Customer Specialist with German, French, Italian, Spanish, Portuguese, Russian & English. This position handles a high volume of in-bound emails with complex issues and resolving customer concerns.
Recruitment and job application in time of coronavirus is not a new book, but everyday life. All interviews will be conducted online or by phone for your comfort.The hiring process, starting dates and initial trainings with our clients have been tailored according to the official prescriptions and some of them will be conducted online.
Essential Duties and Responsibilities:
* Provides customer service to customers and clients via e-mail or chat;
* Maintain compliance issue emails/reports and system queues as per compliance requirements;
* Supply customer research, coordinate resolutions and determine additional steps that may be required to maximize customer satisfaction;
* Assist with reporting and tracking activities, account setup processing and on-line services setups, as needed
* Proficiency in German, French, Italian, Spanish, Portuguese, Russian- B2/C1;
* Good English- B2;
* Ability to work with others to resolve problems, handle requests or situations;
Our client offers:
* Fully remore recruitment process;
* Flefible working hours including late shifts;
* Excellent salary and bonus scheme;
* Full-time assignment,
* Professional growth;
* International working environment.
All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)