Информация
  • Постоянна работа
  • Пълен работен ден
  • 3100 лв/месечно
  • Служители, работници
  • Не се изисква опит
  • 27.10.2020 още 1 месеца
  • Фирма директно набираща персонал

Retention (customer support) agent with excellent English

Би Ейч Ен Ви ЕООД България, София

We are a Marketing company, and we are looking for ambitious and successful people to join our team.


Responsibilities:

Provide clients with the best service on phone, email and chat

Obtain in-depth knowledge of the products and services to efficiently address client inquiries

Implement effective sales techniques to qualify customers needs

Deal with a variety of situations with composure and professionalism

Manage future clients from all over the world, on the phone, email or chat

Explain in a relevant way the services of the company, both to people with advanced and no experience

Stay informed with all market events and provide beneficial updates to existing clients

Cooperate both with clients and the company management to bring a higher level of satisfaction
Maintaining high-level customer satisfaction level



Qualifications and Requirements:


Previous experience in customer support/ retention at least 1 year

Excellent verbal and written communication skills in English (C1 level)

Strong attention to detail and motivation to reach targets

Being able to think quickly and problem-solve in real-time

Sales orientated personality

Ambition and strong work motivation



What we offer:


Very attractive base salary

Appealing bonus system

Multinational environment

Variety of different food and drinks in the office

Opportunity to work in a fast growing company with young and motivated people



If you are interested in this position, please send us your CV in English.

Only short-listed candidates will be contacted for an interview.



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